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Dealing with Conflict DWC Participant Coursebook

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Author: Alexander Hiam
Format: Paperback/53pp
Date: 1999
Number: HRD-255102


Most employees would agree they spend too much time dealing with disagreements, differences, and other conflicts that arise in the workplace. Conflict Resolution Styles drives home the message that we usually can't avoid ignore these conflicts, but we can learn how to deal with them.

It is a powerful tool for teaching employees how to handle conflict and minimize the stress, frustration, anxiety, and sleeplessness it can cause. The video is also a strong way to head off the potential high costs to business when conflict is not recognized - ranging from avoidance and third-party mediation to physical threat and violence.

Conflict Resolution Styles uses real life, emotionally charged business scenarios to demonstrate and discuss five different approaches to handling conflict:

  • Accommodate (I lose, you win) - You put aside your needs and desires and give in to the other person's demands.
  • Avoid (I lose, you lose) - You avoid, postpone, or prevent a conflict and neither party wins because the conflict remains unresolved.
  • Compromise (We both win, we both lose) - You resolve the conflict quickly and efficiently by seeking a fair and equitable split between your respective positions.
  • Compete (I win, you lose) - You seek to win your position at the expense of the other party.
  • Collaborate (I win, you win) - You cooperate with the other party to find a resolution with a mutually satisfying outcome.



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